Refund policy

At Basic Karma, we take great care in hand-packing every plant and gift to ensure it arrives healthy and just as you expected. Because our products are perishable and customized, we offer refunds only in the case of damage or incorrect items.

🪴 Plants & Gifts Eligible for Refund

Refunds or replacements are available only if:

  • The item arrives damaged or

  • You receive a completely different product than ordered

All claims must be made within 24 hours of delivery with clear photos.

We do not offer refunds for:

  • Change of mind

  • Customer mishandling after delivery

  • Incorrect address provided at checkout

🚚 Same-Day Delivery Orders

Same-day deliveries are non-refundable unless the product is damaged or incorrect upon arrival. Due to the nature of fast dispatch, we’re unable to modify or cancel once processed.

🎁 Non-Perishable Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. We’ll gladly review your issue and offer a replacement, refund, or store credit where appropriate. Return shipping is the buyer’s responsibility.

📩 How to Request a Refund

To file a claim, email support@basickarma.com with:

  • Order number

  • Photos showing the product and packaging

  • Description of the issue

We aim to respond within 2 business days.

❗ Important Notes
Please do not discard plants or damaged items until we’ve reviewed your case.

We reserve the right to deny returns that fall outside our policy or show signs of use/damage not caused by shipping.